Export Case Study: 4,080 pcs Emergency SOS Button (Wearable) (WL-SOS01) Delivered to Milan — USD 75,
Export Success: Emergency SOS Button (Wearable) (WL-SOS01) — Milan, Italy
This case study documents Wanlin Fire Protection's successful export project supplying Emergency SOS Button (Wearable) (WL-SOS01) to a leading wholesale distributor in Milan, Italy.
Project Overview
| Field | Detail |
|---|---|
| Client Type | Wholesale Distributor |
| Location | Milan, Italy |
| Product | Emergency SOS Button (Wearable) (WL-SOS01) |
| Quantity | 4,080 pcs |
| Contract Value | USD 75,000 |
| Certifications Required | UL 217 / RoHS |
| Delivery Time | 5 weeks from order confirmation |
| Incoterms | CIF Milan |
Client Challenge
The wholesale distributor in Milan was looking to expand its home fire safety product range to meet growing residential market demand in Italy. Previous suppliers had issues with:
- Inconsistent product quality between batches
- Missing UL 217 / RoHS certification documentation
- Long lead times (60+ days) causing stock-outs
- Limited APP localization — English-only interface unsuitable for Italy consumers
Wanlin's Solution
Wanlin assigned a dedicated export account manager to the Milan client and provided:
1. Pre-shipment QC inspection by SGS at Wanlin factory — client received full report before payment.
2. Complete UL 217 / RoHS documentation package — accepted by Italy customs on first submission.
3. Customized packaging with Italy language instructions and local compliance marks.
4. 5-week delivery via sea freight (FCL) + DHL air for urgent replenishment orders.
5. English + local-language APP — reducing customer support burden for the Milan client.
Results After 6 Months
- Zero quality-related returns from end consumers in Italy
- 95% repeat purchase rate among end users who registered the APP
- Client expanded from 1 SKU to 4 Wanlin product lines
- Second order placed within 4 months — quantity increased by 71%
- Achieved ISO 9001 factory audit acceptance by Italy insurance partner
Client Testimonial
"Wanlin is the most reliable China factory partner we have worked with in the home fire safety category. Their certification documentation is complete, their quality control is consistent, and their export team responds quickly. We plan to grow our Wanlin SKUs to cover our entire fire safety product range in Italy."
— Procurement Manager, Wholesale Distributor, Milan
Start Your Partnership with Wanlin
Export Service Hotline: +8613261677119
Email: wanlinfirecontrol@163.com
Website: www.wanlinfire.com
Published Date
2026-03-14
Contact
Export Service Hotline: +8613261677119
Email: wanlinfirecontrol@163.com
Website: www.wanlinfire.com
